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Frequently Asked Questions

How do I know that my order is confirmed?

Once you complete your order on, we will send you a confirmation mail to the email address you enter during your order letting you know that your order is confirmed. In this mail, you will be provided with a "Unique Order Reference Number" along with your order details and the documents you`ll need when you complete the order. We also make it a point to call each of our customer’s right after the order is booked to answer any queries you may have.

Are there any charges for door delivery?

Door delivery charges may vary per city to a certain extent. In most cities, door delivery charges are as follows: If order total is under Rs. 50,000 - Rs. 100 door delivery charge is applied If order total is over Rs. 50,000 - No door delivery charge will be applied

How long does it take you to provide doorstep delivery?

Orders received prior to 1 pm are delivered on the same business day. Any order received after 1 pm may still be delivered on the same business day but in the worst case we guarantee delivery on the next business day

What are the possible locations where I can complete my order and receive my foreign exchange or Indian Rupees (in case of sale)?

Signature forex is tied up with several Banks & RBI authorized Money Changers to create a network of over 5000 locations across 126 cities in India. There's a very good chance a partnering location exists in your neighborhood. To see the entire list of cities that we're present in, check out this link

Is it safe to use my credit/debit card on SignatureForex for booking fixed rate order?

Your online transaction on is processed over a secure HTTPS connection and secured with the highest levels of encryption available. All credit card and debit card payments on Signature Forex are processed through a secure and trusted payment gateway and your credit card/ debit card/ net-banking info is never stored on our servers.

What does pay on delivery mean?

Pay on delivery means that you dont have to pay anything until you receive your forex products. You can opt for pay on delivery by selecting the no obligation order on Signature Forex site.

How can I pay for the foreign exchange purchased on

Upto Rs. 50,000 (per traveler), you can pay using any of the following payment modes and as well as cash. If the total amount due exceeds Rs. 50,000 you are only allowed to pay using one of the following payment modes: RTGS or NEFT for instant acceptance (Subject to clearance; rates may change in this case) Personal Cheque (Subject to clearance; rates may change in this case) Pay Order - Subject to clearance (Must accompany bank statement showing debit of this transaction) Demand Draft -Subject to clearance (Must accompany bank statement showing debit of this transaction; rates may change in this case) Payment via credit/ debit card/ online netbanking and e-wallets may be possible in some cases and may attract additional charges

Are rates published on updated?

The rates published on Signature Forex portal are updated on real time basis as they are connected to a live market data feed.

Can I purchase multiple currencies & products in one order?

Yes, you can add multiple currencies & products you wish to purchase in one order. You just need to add the currency/product in the order cart and proceed.